Friday, March 27, 2009
Easy Answer to a Customer Suggestion.
A New City Library Customer recently wrote, “You should have a picnic table and chairs outside so people can read outside in the summer.”
The New City Library does indeed already have a picnic table under a pergola. Unfortunately it is at the back of the library near the employee entrance, but it is there for everyone to use. As the warmer weather approaches, I would encourage any and all our visitor to check out the area and make use of it. If you live or work near the library it is an ideal place to eat while enjoying a good book.
Our public bench in front of the library has seen better days and we would hope to have that updated at some point in the near future. Please enjoy our library and enjoy the outdoors at the same time.
Please let us know other improvements we can make to our facilities. Your ideas are always appreciated.
The New City Library does indeed already have a picnic table under a pergola. Unfortunately it is at the back of the library near the employee entrance, but it is there for everyone to use. As the warmer weather approaches, I would encourage any and all our visitor to check out the area and make use of it. If you live or work near the library it is an ideal place to eat while enjoying a good book.
Our public bench in front of the library has seen better days and we would hope to have that updated at some point in the near future. Please enjoy our library and enjoy the outdoors at the same time.
Please let us know other improvements we can make to our facilities. Your ideas are always appreciated.
Friday, November 28, 2008
The Fine Print
Have you read the back of your library card lately? It says, “By signing this card, I agree to:
· Accept the responsibility for all fines incurred
· Pay for damaged or lost materials
· Report promptly loss or theft of the card or change of address
Too many people under appreciate the value of their library card. It can take you further than any credit card and allow you to travel not just around the world, but also into the past or future depending on what you read.
People also take for granted the responsibility of a card. Tax dollars are used to purchase our materials. When a customer damages a book and refuses to pay, it is like destroying your neighbors’ property. Customers ARE responsible for the safe keeping of our materials. When a book is damaged you should be expected to pay to have it replaced.
A previous boss taught me that when renting a car, always take a walk around and look for damage. Many of our customers do the same with our books and that is OK. We appreciate it and mark our records accordingly so that when the book is returned you are not charged for the material.
Please value your library card and the materials you check out.
· Accept the responsibility for all fines incurred
· Pay for damaged or lost materials
· Report promptly loss or theft of the card or change of address
Too many people under appreciate the value of their library card. It can take you further than any credit card and allow you to travel not just around the world, but also into the past or future depending on what you read.
People also take for granted the responsibility of a card. Tax dollars are used to purchase our materials. When a customer damages a book and refuses to pay, it is like destroying your neighbors’ property. Customers ARE responsible for the safe keeping of our materials. When a book is damaged you should be expected to pay to have it replaced.
A previous boss taught me that when renting a car, always take a walk around and look for damage. Many of our customers do the same with our books and that is OK. We appreciate it and mark our records accordingly so that when the book is returned you are not charged for the material.
Please value your library card and the materials you check out.
Horror Films or "Tell Us What You Want"
A customer recently wrote, “Can you please have a better selection of horror movies that are current. I find that when it comes to new horror releases, New City Library just doesn’t keep up.”
I just finished an article, based on informal interviews on 20 things librarians would like customer’s to know. Near the top is that we want to hear what you want from us. We welcome customer suggestions for improving our collection.
In purchasing films on DVD we have limited funds and try to do our best in purchasing all types films our customers want. In deciding to purchase materials we consider how well a film is reviewed by authoritative review sources. We also look at box office sales in deciding if we want to 1 copy or 6 copies. People vote with their money and if a movie is popular at the box office it is going to be popular with our customers.
In regards to horror films in particular the AV Collection Development specifically, states, “Even though a particular title may not have received a very favorable review, it is purchase for our collection because patrons have previously ask for these types of movies, such as in the horror genre.”
So the short answer is thank you for your suggesting and we will be looking a little closer at buying more current horror films. Please continue to let us know what we can do to be the best library possible.
I just finished an article, based on informal interviews on 20 things librarians would like customer’s to know. Near the top is that we want to hear what you want from us. We welcome customer suggestions for improving our collection.
In purchasing films on DVD we have limited funds and try to do our best in purchasing all types films our customers want. In deciding to purchase materials we consider how well a film is reviewed by authoritative review sources. We also look at box office sales in deciding if we want to 1 copy or 6 copies. People vote with their money and if a movie is popular at the box office it is going to be popular with our customers.
In regards to horror films in particular the AV Collection Development specifically, states, “Even though a particular title may not have received a very favorable review, it is purchase for our collection because patrons have previously ask for these types of movies, such as in the horror genre.”
So the short answer is thank you for your suggesting and we will be looking a little closer at buying more current horror films. Please continue to let us know what we can do to be the best library possible.
Friday, October 31, 2008
A Noisy Library is a Happy Library????
Three comment cards were recently recieved on how noisy the library is.
The New city Library is not the library of old dedicated to quiet study and reading. The library is evolving into a lively community destination for reading, films, programs and more. With so much excitement going on it is hard to keep quiet.
With that said, the library does recognize that we have an obligation to provide a time and space for quiet reading. The reference desk, where customers are asking questions and seeking solutions is naturally going to be noisy. The children’s room, the teen area and space directly outside the meeting rooms are places to avoid if you want some peace and quiet. The New City Library also has to contend with noise bouncing up and across the floors and the mezzanine.
In the best of all possible worlds the library should have an enclosed study room with good lighting and a variety of furniture for quiet reflective study. If given the chance such a space would be in the program building specifications of any future Library renovations.
In the mean time please consider the following areas of the library if you want a little quiet. The Mystery Room does not have tables but does have limited seating away from the crowd. The Rockland Room offers a certain degree of privacy, but it is often occupied with researchers working on family histories. A third possibility is the upstairs area outside the Administrative Office. The Group Study Room may have people studying together and talking about a project, but if unoccupied it is open on a first come first served basis as long as a program is not scheduled for the space.
The library needs to become a vibrant part of the community. Having children discovering the treasure of our books and having customers engaged in conversation with staff and collogues is a good indicator of a library is a vibrant part of the community. At the same time the Library recognizes that we need to provide traditional service and space but the days of the Shushing librarian are gone for good.
The New City Library has a new comment card form. Pleae use one to tell us what you think next time you visit the library
The New city Library is not the library of old dedicated to quiet study and reading. The library is evolving into a lively community destination for reading, films, programs and more. With so much excitement going on it is hard to keep quiet.
With that said, the library does recognize that we have an obligation to provide a time and space for quiet reading. The reference desk, where customers are asking questions and seeking solutions is naturally going to be noisy. The children’s room, the teen area and space directly outside the meeting rooms are places to avoid if you want some peace and quiet. The New City Library also has to contend with noise bouncing up and across the floors and the mezzanine.
In the best of all possible worlds the library should have an enclosed study room with good lighting and a variety of furniture for quiet reflective study. If given the chance such a space would be in the program building specifications of any future Library renovations.
In the mean time please consider the following areas of the library if you want a little quiet. The Mystery Room does not have tables but does have limited seating away from the crowd. The Rockland Room offers a certain degree of privacy, but it is often occupied with researchers working on family histories. A third possibility is the upstairs area outside the Administrative Office. The Group Study Room may have people studying together and talking about a project, but if unoccupied it is open on a first come first served basis as long as a program is not scheduled for the space.
The library needs to become a vibrant part of the community. Having children discovering the treasure of our books and having customers engaged in conversation with staff and collogues is a good indicator of a library is a vibrant part of the community. At the same time the Library recognizes that we need to provide traditional service and space but the days of the Shushing librarian are gone for good.
The New City Library has a new comment card form. Pleae use one to tell us what you think next time you visit the library
Monday, October 27, 2008
E-Books for E-Kids
TumbleBookLibrary, e-books for kids is one of the newest services offered through the New City Library. This online collection features animated, talking picture books designed to teach children the joy of reading by taking existing picture books and adding animation, sound, music and narration to produce an electronic book. Families are able to read to their children or children may read independently.
Explore this exciting website as it features multiple selections ranging from books in Spanish and French to a variety of TumbleGames. The service is free; all that is needed is an internet connection. To view, go to the library’s home page, www.newcitylibrary.org. and under Bulletin Board, click on Tumblebook.
This database is one of the many services offered at the New City Library whose ongoing commitment is to offer the best and most current information to the public. For further information about TumbleBook Library, call the Children’s Department at 634-4997, ext 121.
Explore this exciting website as it features multiple selections ranging from books in Spanish and French to a variety of TumbleGames. The service is free; all that is needed is an internet connection. To view, go to the library’s home page, www.newcitylibrary.org. and under Bulletin Board, click on Tumblebook.
This database is one of the many services offered at the New City Library whose ongoing commitment is to offer the best and most current information to the public. For further information about TumbleBook Library, call the Children’s Department at 634-4997, ext 121.
Friday, September 12, 2008
Our Survey -- Blue Ray or not to Blue Ray
PLEASE TAKE OUR SURVEY!
The New City Library Audio Visual Department has designed a survey to help evaluate what customers expect and in the words of Ed Koch, "How we do'in?"
The survey is no longer available, but please post a comment.
Part of the survey asks about Blue-Ray disc and our customer's possible intention to purchase this new technology. Should we be purchasing films in this new format. Check back here for the results of our survey.
The New City Library Audio Visual Department has designed a survey to help evaluate what customers expect and in the words of Ed Koch, "How we do'in?"
The survey is no longer available, but please post a comment.
Part of the survey asks about Blue-Ray disc and our customer's possible intention to purchase this new technology. Should we be purchasing films in this new format. Check back here for the results of our survey.
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